IBM

IBM is a global technology and consulting leader, driving enterprise-scale innovation across cloud computing, artificial intelligence, quantum computing, and infrastructure management.

1. Support enterprise clients within IBM’s Platinum Experience offering, IBM’s highest tier of software support, across IBM’s full software portfolio. Serve clients operating critical environments across global and central banking, insurance, payments, professional services, and automotive industries.
2. Contribute to technical account support and client advocacy, maintaining a holistic view of account priorities, support needs, and emerging risks.
3. Participate in account and ticket reviews, coordinate with subject matter experts and management, and keep stakeholders aligned on escalations, next steps, and remediation progress.
4. Perform initial triage across support cases, analyze issues, and proactively communicate vulnerabilities and maintenance recommendations.
5. Build and use AI agents and automation powered by Model Context Protocol (MCP) to streamline account monitoring, reporting, analysis, and client communications.

2K

2K is a leading global video game publisher, running 24/7 live-service infrastructure that keeps its titles online for a worldwide player base of millions.

1. Monitored the health and performance of the full 2K catalog — including NBA 2K, WWE 2K, BioShock, Borderlands, Civilization, Mafia, and PGA Tour 2K — to maintain uptime for a worldwide player base.
2. Maintained global infrastructure across on-premise and public cloud platforms.
3. Monitored, troubleshot, and resolved issues across physical and virtual infrastructure and services.
4. Provisioned, deployed, configured, and decommissioned virtual machines and servers throughout their lifecycle.
5. Administered Windows and Linux servers in live production environments.
6. Communicated incident status and updates to studio teams and stakeholders throughout the incident lifecycle.

Audacy

Audacy is a leading multi-platform audio content and entertainment company. It is the second largest radio company in the United States, owning over 220 radio stations across 47 media markets.

1. Managed and developed websites for a diverse portfolio of high-profile clients, including notable podcast collaborations (Steven A. Smith, Glennon Doyle, Demi Lovato, Ellen Pompeo, Goop, Kevin Durant), major media projects (Nike, Hulu, Netflix, HBO, The New York Times), dedicated influencer platforms (formerly Ramble Media featuring Emma Chamberlain and the D'Amelio Sisters), and individual brand sites (Sofia Franklyn, We Can Do Hard Things Podcast).
2. Contributed to digital initiatives across multiple Audacy brands, including Cadence13, Pineapple Street Studios, and Ramble.
3. Spearheaded the development of C13features.com, a high-visibility podcast movie concept website, overseeing the entire process from concept to deployment.
4. Created and maintained listener-facing podcast homepages and feature sites for various high-profile shows.
5. Implemented critical updates and redesigns for major podcast collaborations and media projects.

Amazon (Whole Foods Market)

Whole Foods Market is a leading natural and organic grocery retailer and an Amazon subsidiary, operating at enterprise scale with strict security, compliance, and uptime requirements.

1. Provided Tier 1/2 technical support for team members across retail and corporate environments, resolving hardware, software, and access-related issues.
2. Supported Microsoft 365, Azure AD, endpoint devices, and identity/access management in a large enterprise environment.
3. Troubleshot Windows and macOS systems, peripherals, and network connectivity issues with a focus on minimal downtime.
4. Escalated incidents appropriately while documenting tickets clearly to meet SLA and compliance standards.
5. Collaborated with internal IT and security teams to support onboarding, offboarding, and system access requests.

ThriveDX

ThriveDX is a leading provider of digital skills training, focusing on preparing students for successful careers in technology through hands-on learning experiences and real-world projects in web development and cybersecurity.

1. Co-taught software development bootcamp programs for leading American universities, including New York University, North Carolina State University, University at Buffalo, New Jersey Institute of Technology, Old Dominion University, and the University of Nevada, Las Vegas.
2. Contributed expertise to educational programs across multiple university partnerships as an independent contractor.
3. Provided comprehensive instruction on a wide range of topics including HTML and Web Accessibility, CSS and CSS Frameworks, User Experience and User Interface Design, JavaScript and Front-End Web Development, Back-End Development and APIs, React and Redux, SQL and Data Modelling, Cybersecurity, Python, and Cloud Computing.
4. Consistently received positive feedback from students and lead instructors for effectiveness in explaining complex concepts and fostering a positive learning environment.

Self-Employed

As a freelance web developer, I provide comprehensive web development services to a diverse international client base, including political campaigns, e-commerce businesses, local shops, and artists.

1. Developed and managed websites for a variety of clients, including political campaigns, e-commerce businesses, local shops, and artists.
2. Collaborated closely with clients to understand their unique needs and deliver tailored web solutions that align with their brand and business goals.
3. Implemented e-commerce functionality and integrate payment processing systems for online businesses.
4. Provided additional creative services such as audio editing with Logic Pro and video editing using Final Cut Pro to offer comprehensive digital solutions.

Multiple Venues

As a professional musician, I have performed at various international venues and provided private music instruction across multiple countries.

1. Performed as a guitarist for major cruise lines such as Holland America, Carnival, Seabourn, Crystal, Royal Caribbean, and Princess, securing recurring engagements.
2. Entertained guests at international hotels in Dubai & Abu Dhabi and at private events worldwide.
3. Provided private music instruction to students in New Zealand, Australia, the United Kingdom, and the United States, adapting teaching methods to diverse cultural contexts.
4. Collaborated with various artists and adapt to different musical styles, enhancing versatility as a performer.